Waqqas Awan
Customer Success Manager @Salesforce
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WORK HISTORY
Customer Success Manager @Salesforce
London, GB
Serve as the primary point of accountability for customer success, orchestrating all Signature deliverables. • Cultivate relationships with IT and business executives to ensure alignment with customer goals on the Salesforce platform. • Provide proactive guidance on Salesforce features and facilitated the adoption of new functionalities. • Advocate for customers during high-severity case resolutions, ensuring timely support and issue resolution.
EDUCATION
University of Surrey
BSc (Hons), Computer Science
SKILLS
ABOUT WAQQAS AWAN
Currently serving as a Customer Success Manager at Salesforce, leveraging expertise in IT Service Management and Business Intelligence to empower organizations in achieving their goals on the Salesforce platform. Act as the primary point of accountability for customer success, ensuring the seamless delivery of Signature services and fostering strong relationships with IT and business executives. With over 13 years of experience at Tableau Software, contributed to strategic customer support across the EMEA region, managed elite accounts, and provided training to enhance team capabilities. Dedicated to aligning customer needs with enterprise software solutions, with a focus on driving adoption and delivering exceptional support experiences.
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