Waqas Mohammad
IT Service Delivery Analyst @Lockton
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WORK HISTORY
IT Service Delivery Analyst @Lockton
London, GB
I support and maintain business-critical IT systems within a global enterprise environment, with a focus on operational reliability, identity management, and improving how end-user and platform services are delivered.Key responsibilities and contributions include:Supporting and troubleshooting Windows-based environments (Windows 10/11), ensuring the availability and stability of user-facing and backend systems.Working with identity and access technologies including Active Directory and Azure AD, supporting secure access, account lifecycle management, and authentication-related issues.Supporting modern device management and provisioning workflows using Intune and Autopilot, contributing to consistent and repeatable device builds.Operating within virtualised and profile-managed environments using Citrix, FSLogix, and ControlUp, supporting performance and stability across distributed user bases.Managing incidents and service requests in line with operational priorities, identifying recurring issues and contributing to root-cause-focused improvements.Collaborating closely with internal teams and third-party vendors to support system changes, upgrades, and service improvements.Contributing to operational documentation, runbooks, and process improvements to improve consistency, reduce friction, and support scalable IT operations.This role has strengthened my experience working close to production systems, balancing reliability, security, and usability in a fast-paced corporate environment.
EDUCATION
Sir George Monoux College
A Levels, Economics, Sociology, and Computing.
ABOUT WAQAS MOHAMMAD
An IT operations professional transitioning into cloud and infrastructure-focused roles, with a strong background in supporting and improving production systems in global environments. My experience spans identity and access management, systems administration, operational reliability, and automation-minded operations, with a focus on reducing friction and improving how technology is delivered and supported.I’ve worked closely with engineering, security, and business teams to support critical platforms, manage change, and keep services running reliably. Alongside core operational responsibilities, I’ve contributed to system upgrades, environment improvements, documentation, and process optimisation, always with an eye toward scalability, resilience, and long-term maintainability.Alongside my professional experience, I actively build hands-on technical depth through home lab environments, including maintaining Linux-based systems and services, administering storage and services via OpenMediaVault, and using the command line where appropriate. This complements my growing cloud exposure in Azure and my interest in automation-first approaches to infrastructure and operations.I’m particularly interested in cloud operations, platform support, and infrastructure roles where I can work close to production systems, continue developing my Linux and cloud skills, and grow toward DevOps and platform engineering responsibilities.Always happy to connect with people working in cloud, infrastructure, and DevOps.
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