Waqas Akhtar
IT Specialist - Expert in Technical Support | Network and Systems design | IT Assistant | IT Engineer | Service Desk Analyst | IT Technician
- Role
- Junior IT Person at Tursa Group
- Location
- Chandler, AZ, US
- LinkedIn followers
- 500 followers
About Waqas Akhtar
IT professional with a strong background in Technical Support, Network and Systems design, and troubleshooting with experience in multiple IT roles such as IT assistant, IT Engineer, Service Desk Analyst, and IT Technician, seeking a challenging role in an organization where I can utilize my skills and experience to improve and optimize the overall performance of the IT infrastructure and provide exceptional support to users.
Experience
Junior IT Person
Feb 2023 — Present · BC, CA
Troubleshooting and resolving customer hardware and software problems- Installing, configuring and maintaining hardware and software- Installing and configuring operating systems, security software, and other applications- Providing technical advice and support to customers via phone, email, and other remote support tools- Documenting customer interactions and troubleshooting steps in a timely manner- Identifying and escalating complex technical issues to more experienced staff- Maintaining and updating remote support tools and software- Ensuring customer satisfaction by providing timely and accurate solutions.
Education
COMSATS Institute Information Technology Abbottabad
Bachelor's degree
2016 — 2021
Trine University
Master's degree
2025 — 2027
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