Waqas Ahmed
Operations Manager @LTIMindtree
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WORK HISTORY
Operations Manager @LTIMindtree
New Delhi, IN
EDUCATION
Sikkim Manipal University - Distance Education
MBA, Operations management
Hemwati Nandan Bahuguna Garhwal University
Bachelor of Commerce - BCom, commerce
SKILLS
ABOUT WAQAS AHMED
At LTIMindtree, leadership in technical support management has been a pinnacle of my career, where fostering a culture of accountability and continuous improvement is paramount. The focus on elevating customer satisfaction, coupled with sharpening the technical expertise of the team, has resulted in surpassing business scorecard targets.My approach integrates coaching and mentoring with strategic operational oversight, leading initiatives that significantly impact key business metrics. Collaboration with stakeholders and implementing process enhancements have been instrumental in driving the team forward, ensuring excellence in support delivery and operational efficiency within the dynamic cloud services landscape.
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