Waqas Ahmed

Operations Manager @LTIMindtree

South Delhi, DL, IN
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+91 *********19

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WORK HISTORY

Oct 2024 — Present

Operations Manager @LTIMindtree

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New Delhi, IN

EDUCATION

2015 — 2017

Sikkim Manipal University - Distance Education

MBA, Operations management

2011 — 2014

Hemwati Nandan Bahuguna Garhwal University

Bachelor of Commerce - BCom, commerce

SKILLS

Strategic PlanningStrategyProject ManagementCustomer ServiceLeadershipCustomer SatisfactionTeam ManagementTeam LeadershipVendor ManagementCustomer ExperienceCall CentersTroubleshootingService DeliveryTechnical SupportManagementTelecommunicationsBpo

ABOUT WAQAS AHMED

At LTIMindtree, leadership in technical support management has been a pinnacle of my career, where fostering a culture of accountability and continuous improvement is paramount. The focus on elevating customer satisfaction, coupled with sharpening the technical expertise of the team, has resulted in surpassing business scorecard targets.My approach integrates coaching and mentoring with strategic operational oversight, leading initiatives that significantly impact key business metrics. Collaboration with stakeholders and implementing process enhancements have been instrumental in driving the team forward, ensuring excellence in support delivery and operational efficiency within the dynamic cloud services landscape.

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Waqas Ahmed — Operations Manager at LTIMindtree in South Delhi, DL, IN | Unifers