Waqas Qureshi
Servicenow Business Analyst @BankUnited
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WORK HISTORY
Servicenow Business Analyst @BankUnited
Miami Lakes, FL, US
Partnered with business and technical teams to define requirements for new ServiceNow workflows and applications, translating complex banking processes into clear user stories and acceptance criteria.Designed mockups, workflow diagrams, and functional behaviors for custom workspace experiences, including table structures, field mappings, routing rules, and process logic.Collaborated with integration teams to outline API triggers, data mapping needs, automation points, and exception handling for high-volume operational workflows.Developed detailed user stories within ServiceNow Agile module, ensuring readiness through precise acceptance criteria, validation rules, and clearly defined business outcomes.
EDUCATION
New Jersey Institute of Technology
Bachelor of Science - BSc, Information Technology
ABOUT WAQAS QURESHI
A highly versatile and accomplished technical professional with over 7 years of experience in Project Management, ServiceNow and Cloud Operations. Expertise spans across Storage, Compute, Cloud, Networking, Security, Virtualization, and extensive proficiency in ServiceNow ITSM, ITOM, and ITBM. Skilled in managing complex technical projects with ServiceNow, optimizing workflows, and delivering top-quality results.
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