Waqas Ahmed Mirza

WORK HISTORY

EDUCATION

SKILLS

ABOUT WAQAS AHMED MIRZA

Currently working as a 1st/2nd Line Desktop Support Engineer at Acora Limited, providing dedicated onsite IT support at The Telegraph head office London UK. Deliver high-quality technical support across a fast-paced enterprise environment, ensuring minimal downtime and a seamless user experience.Responsible for diagnosing and resolving hardware, software, and network-related issues across desktop and laptop environments. Manage incidents and service requests using Jira, consistently meeting SLAs through effective prioritisation and time management.Hands-on experience with technologies including Windows OS, Microsoft 365, Active Directory, and remote support tools. Support user account management, device configuration, and access permissions, while maintaining strong security and compliance practices.Recognised for strong troubleshooting skills, clear communication with non-technical users, and a proactive approach to problem-solving. Contribute to continuous service improvement by identifying recurring issues and recommending long-term solutions.Past experience is worked as a Geophysicist having decade of experience as Seismic Data Interpreter. Involved in different G&G activities including complete Seismic Data Interpretation (2D and 3D) of different Exploration Blocks and D&P Leases of PEPL in Middle and Lower Indus Basin Pakistan.Geosciences softwares/applications used and skilled in- Kingdom - Petrel - Geographix Discovery - Coral Draw - Geoframe