Waqar Bokhari

Technical Support Analyst @Cadent

Ansty, GB

Accountable for delivering and coordinating general, local, and Remote 2nd and 3rd line IT support to Cadent’s users and the management, support & administration of Cadent IT Infrastructure & Services.Accountable for owning issues or problems raised by local users from detection through to correction, providing first-time fixes, and acting as an ambassador for IT to develop strong relationships with business functions. Work closely with the core 3rd line Team to resolve escalations. Working with Azure AD and Microsoft Office365 to create User accounts, assign Licenses, boxes, roles, and AD Groups. Managing Leaver Process in the Business. Managing day-to-day network-related issues, including Patching, using Intune and Autopilot to manage and monitor the mobile devices.