Wanda Williams
Commercial Team Manager @Everon
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WORK HISTORY
Commercial Team Manager @Everon
US
EDUCATION
University of Florida
Associate of Arts - AA
ABOUT WANDA WILLIAMS
With over 20 years of experience in business analysis, conflict resolution, process improvement, team building and customer retention and growth, Wanda is a proven strategic leader and a certified Six Sigma Greenbelt. She has successfully applied her skills and knowledge to various industries, from municipal services to insurance claims, achieving exceptional results and driving client growth. Most recently, Wanda directly managed a team of 26 employees and supervised another 80+ in a large commercial call center for Everon. Prior to that, she was at Crawford & Company, where she was responsible for ensuring contractual obligations and compliance requirements were met by vendors. Wanda also performed quality reviews, directed client meetings, analyzed data, and delivered feedback and training to improve performance and service quality. She received multiple awards for exemplary root cause analysis, coaching, and handling of client escalations and challenges. Wanda leads with passion, purpose, focus, and compassion, and invests in employee growth and development. She is always looking for new opportunities to learn, grow, and contribute to organizational success.
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