Wancy Fung

Bpi Lead, Business Excellence, Northern Europe @ADP

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2025 — Present

Bpi Lead, Business Excellence, Northern Europe @ADP

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Staines-Upon-Thames, GB

Led operations and performance excellence initiatives across 3 markets: Led cross-functional workshops to standardise and optimise processes across the UK, Ireland and Sweden. Leveraged GenAI to perform data-driven analysis, applying continuous improvement methodologies (e.g, Lean and Six Sigma) to reduce costs, improve accuracy, and enhance client servicing capabilities. Designed and launched organisation-wide Lean Six Sigma training programmes to embed a continuous improvement mindset and foster a culture of growth and accountability.

EDUCATION

1998 — 2001

City University of Hong Kong

Bachelor of Arts (B.A.), Public and Social Administration

2002 — 2004

The Chinese University of Hong Kong

Master of Science (MSc), Marketing

SKILLS

Program ManagementProcess ImprovementBusiness Process ImprovementOperations ManagementQuality ManagementSix SigmaEnneagramChange ManagementConnecting PeopleConnecting the DotsCustomer SatisfactionService ManagementQuality AssuranceItilCross-Functional Team LeadershipNielsenData AnalysisStrategic Planning

ABOUT WANCY FUNG

With over 20 years of global executive experience in service and digital transformation, Wancy is a passionate leader who thrives on delivering effective solutions to complex business challenges. As the BPI Lead for Business Excellence at ADP, Wancy is responsible for improving and harmonising the operational framework across the organisation in the UK, Ireland and Sweden, enabling operational efficiency, process re-engineering and value-based reporting.Wancy has a proven track record of leading and coaching multi-national and cross-functional teams in implementing lean six sigma process re-engineering, change management, program and project management, digital solution deployment and adoption. Wancy is a certified Lean Black Belt and expert in facilitating workshops to design transformation strategies while fostering a culture of agility and continuous improvement. Wancy believes that curiosity, a growth mindset, and execution excellence are the keys to personal, professional, and organizational success.

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Wancy Fung — Bpi Lead, Business Excellence, Northern Europe at ADP in London, GB | Unifers