Walt Kresa

About Walt Kresa

I\'m a creative, strategic, and compassionate customer success leader with 15+ years of experience helping startups and growth-stage companies scale through customer retention, operational rigor, and cross-functional trust.I\'ve led enterprise CS teams at a $2B SaaS company (96% retention,$100M+ book of business), supported M&A integrations at early-stage startups, and built success playbooks from scratch. At SXSW, I managed $14M+ in sponsorships for brands like PepsiCo, McDonald’s, and Capital One.I turn ambiguity into strategy—building frameworks, dashboards, and capacity models that help customers thrive and companies grow. Outside of work, I design hats, do improv, and believe deeply in making business more human.Let’s build something great—and keep it real while we do it.

Experience

1. Senior Manager, Customer Success Operations

   Dental Intelligence Inc.

   Mar 2025 — Present

   Lead CS Ops strategy across SMB, Mid-Market, and Support, aligning tools, workflows, and metrics to drive retention and growth-Manage and develop a high-performing Ops team while scaling processes and performance across segments-Optimize Gainsight, Salesforce, and Intercom to surface insights, strengthen engagement, and improve customer health

Education

• SUNY Oneonta

  Bachelor of Arts - BA, Music Business

Skills

• Event Planning
• Client Development
• Social Media
• Sponsorship Activation
• Creative Writing
• Customer Success
• Digital Marketing
• Relationship Marketing
• Online Marketing
• Microsoft Office
• Legal Assistance
• Contract Review
• Blogging
• Writing
• Client Communication
• Contract Management
• A&R
• Program Execution
• Digital Media
• Music Industry
• Music
• Social Networking
• Music Licensing
• Event Marketing
• Live Events
• Filemaker Pro
• Business Correspondence
• Sponsorship Sales
• Blog Management
• Entertainment
• Festivals
• Production
• Event Management
• Sponsorship
• Facebook