Victoria Walters

About Victoria Walters

I am a people advocate, who has been working for the past 5 years in user research and design. I love talking to customers and then being that voice to help drive decisions within the organization for their benefit. I am passionate about doing research the right way, which for me means keeping the user at the center! I enjoy working in a collaborative environment with like-minded teammates. Specialties: Experience design, user research, information architecture, usability testing, facilitating workshops, user interviews, culture mover and shaker

Experience

1. Senior Client Experience Researcher, Specialist

   Vanguard

   Jul 2025 — Present

Education

• Temple University - Fox School of Business and Management

  International Business, Marketing

  2007 — 2009

• General Assembly

  User Experience Design Bootcamp

  2016 — 2016

• American Graphics Institute

  UX Design Certificate

  2017 — 2018

• Fox School of Business at Temple University

  Bachelor, Business Administration; International Buisness, Marketing, Pre-Med Track

  2007 — 2012

• Central Dauphin High School

  Diploma

  2003 — 2007

• Temple University Japan

  Bachelor's Degree, International Business

  2010 — 2010

Skills

• Time Management
• Public Speaking
• Strategy
• Qualitative Research
• Invision
• Online Community Moderation
• Adobe Illustrator
• Management
• Workshop Moderation
• Brand Management
• User Experience Research
• Marketing Strategy
• Cpr Certified
• Social Media
• Digital Photography
• Event Planning
• Social Media Marketing
• Microsoft Excel
• Powerpoint
• Microsoft Office
• Sales
• Recruiting
• Balsamiq
• Client Expectations Management
• Servers
• Public Relations
• Marketing
• Design Thinking
• Account Management
• Marketing Communications
• Facebook
• Social Networking
• Blogging
• Training
• Market Research
• Microsoft Word
• Retail
• Adobe Photoshop
• Online Moderation
• Sketch