Walters S.

About Walters S.

Agile Coach and Scrum Master with over a decade of experience in transforming project management, increasing team productivity, and reducing project delivery time through the strategic implementation of Agile methodologies and continuous improvement initiatives.Optimizing Process via Agile Transformation: • Achieved a 15% reduction in end-to-end project delivery time by optimizing Agile processes and strengthening channels for collaboration across the team.• Boosted team productivity by 20% through the strategic implementation of Agile methodologies and continuous improvement initiatives.• Netted a 30% increase in on-time project delivery by facilitating the adoption of Agile practices across 5 cross-functional Agile teams.Boosting Efficiency & Minimizing Waste: • Identified and eliminated in waste by implementing Lean principles and streamlining processes across multiple projects.• Introduced automations that reduced the amount of time spent on manual data preparation by an average of 323 minutes per month, with an average of 114 fewer calls/messages to report.• Improved customer satisfaction by 15% through Agile transformation, leading to a 20% increase in customer retention, equivalent to in revenue.Promoting Collaborative Project Management Environments: • Coordinated 2 collocated teams and 3 offshore teams while overseeing Agile/Scrum projects.• Trained and mentored software development teams towards cross-functionality.• Streamlined Agile adoption via training, coaching, and organization-wide mentorship.

Experience

1. Agile Coach Scrum Master

   Metropol-Tech Consulting Inc

   Sep 2022 — Present · Laurel, MD, US

   Called back to Metropol tech. where I was working before the contract with Kaiser Permanente. Achieved a 15% reduction in end-to-end project delivery time by optimizing Agile processes and strengthening channels for collaboration across the team. Boosted team productivity by 20% through the strategic implementation of Agile methodologies and continuous improvement initiatives. Netted a 30% increase in on-time project delivery by facilitating the adoption of Agile practices across 3 cross-functional Agile teams. Improved customer satisfaction by 15% through Agile transformation, leading to a 20% increase in customer retention, equivalent to in revenue. Identified and eliminated in waste by implementing Lean principles and streamlining processes across multiple projects.

Education

• Ajou University

  MBA, Non Governmental Organization (NGO) Studies

• Hanseo University

  Doctorate degree, Lifelong Education