Walter Oscco
Tesla - Service Advisor / MS candidate at Baruch College (Zicklin School of Business)
- Role
- Service Advisor at Tesla
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Walter Oscco
As a communications strategist and MS candidate in Marketing Management at Baruch College…
Experience
Service Advisor
Feb 2025 — Present
Address customer inquiries and concerns via phone, email, and in-person visits with the highest level of responsiveness and attention- Provide immediate technical support by determining if issues can be resolved remotely or require escalation to the Shop Foreman or Service Manager- Maintain meticulous records of customer issues and vehicle data in the Dealer Management System, ensuring accuracy and attention to detail- Process transactions and guide customers through the service process, providing a comprehensive summary of corrections and services rendered- Manage communication regarding estimated completion times and provide regular updates to customers on their vehicle\'s status- Schedule and manage the delivery or pick-up times for each customer- Conduct post-service follow-ups to ensure complete customer satisfaction with the services provided.
Education
Coursera
Attract and Engage Customers with Digital Marketing, Digital Marketing
CEPEG - Centro Peruano de Estudios Gubernamentales
Diploma in Public Management and Digital Government, Public Management and Digital Government
Asociacion Cultural Peruano Britanica (Britanico)
English Certificate - Advanced Level, English
2005 — 2007
Coursera
Foundations of Digital Marketing and E-commerce, Digital Marketing and E-commerce
Universidad de San Martín de Porres
EPU Certificate - Internal Communications, Internal Communications
Universidad de San Martín de Porres
EPU Certificate - Creative Advertising, Advertising
Baruch College
Master of Science - MS, Marketing Management
Universidad de San Martín de Porres
Bachelor in Science of Communications, Public Relations & Advertising
2005 — 2010
Skills
- Microsoft Office
- Social Media
- Periodismo
- Blogs
- Mercadotecnia
- Advertising
- Publicidad En Internet
- Mercadotecnia En Medios Sociales
- Comunicaciones Empresariales
- Marketing Strategy
- Marketing Communications
- Relaciones Con Los Medios De Comunicación
- Español
- Strategic Planning
- Online Advertising
- Strategic Communications
- Journalism
- Public Relations
- Media Relations
- Social Media Marketing
- Powerpoint
- Relaciones Públicas
- Marketing Digital
- Corporate Communications
- Planificación Estratégica
- Marketing
- Comunicaciones De Marketing
- Spanish
- Redes Sociales
- Publicidad
- Comunicaciones Estratégicas
- Microsoft Powerpoint
- Digital Marketing
- Blogging
- Estrategia De Mercadotecnia
- Photoshop
- Medios Sociales
- Editing
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