Walter A. Smith
Sr Project Manager, Services Project Program Manager @Dell Technologies
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WORK HISTORY
Sr Project Manager, Services Project Program Manager @Dell Technologies
Warren, NJ, US
Partnered with Sales, Customer Service, Support, Partners, Customers, and IT to manage the life cycle of highly complex, high-risk projects from design through customer and Customer Service turnover. Managed the delivery of \'\'billable\'\' deployment services for EMC engagements within the Global Banking and Finance Industry. Responsible for the delivery of a project/program implementation plan that articulates the role of EMC in the delivery of the designed solution. Ensured the implementation of project/program activities is coordinated with EMC partner resources, if necessary. Managed the staff that is the primary interface to the customer, vendor and all EMC personnel associated with the engagement. Cost Management: Reduced the teams monthly cost from 125K to 55K while increasing teams output by 50%. Customer Satisfaction: Increased customer confidence by 75% through proper planning, optimization, and team execution. Operations Management: Instituted metrics (i.e. burndown charts) for budget and resource planning, resource allocation, scope management, and compliance.
EDUCATION
University of Rhode Island - College of Business
Bachelor of Science Degree in Business Management, Management Information Systems (MIS)
ABOUT WALTER A. SMITH
Every client, project, person and team has unique needs and motivators. But how those needs and motivators come together has a heavy influence on the delivery of measurable business goals. This is where I come in. I improve the quality of products, the efficiency of processes, and the effectiveness of teams. As a value driven Project Manager, I’m focused on helping a growing business accomplish its goals. I lead by example, and adapt and respond to change. I am a strategic problem solver with the ability to see the big picture, and make sound judgments based on data.SELECTED ACHIEVEMENTS: Managed a global team to optimize $100M portfolio comprised of 8 services, 140 applications driving $11B in Revenue Implemented a global strategic process leveraging agile methodologies resulting in annual cost savings of $2.5M in infrastructure,$100K in support while meeting key performance indicators.CORE COMPETENCIS:• Scope Management• Schedule Management (Iterative)• Cost Management (Forecasting, Budgeting)• Quality and Risk Management • Agile Methodology (Scrum, Kanban)• SDLC Methodology (Waterfall)• Communication and Stakeholder Management• Human Resources Management
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