Walter D.
Sr Customer Assurance Mgr - Central & Western Canada @HP
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WORK HISTORY
Sr Customer Assurance Mgr - Central & Western Canada @HP
CA
EDUCATION
RRC Polytech
Economics & Marketing, Business Administration and Management, General
Herzing Career College
Computer Programming, Cobol & C++
ABOUT WALTER D.
Skills & Abilities · Accomplished, energetic Customer Support Manager with a solid history of achievement in customer advocacy. Areas of expertise include project management, incident prevention and dedicated service and support. Experienced professional supporting assigned highly strategic accounts, while managing post-sales customer service and ongoing relationship building to achieve ongoing revenue goals and maintaining customer loyalty. Deliverables include persistent customer engagement, initiative planning, reporting, service delivery performance and proactive notifications. Strategic relationship building Product demonstrations and training 20 years Customer facing experience Strong organization and multi-tasking skills Project Management Self-Motivated External partner engagement Team player
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