Walt Jefferson

About Walt Jefferson

Results-driven Technical Program Manager with a proven track record of successfully leading cross-functional teams to deliver complex technical projects on time and within budget. I am a creative and customer-focused technology professional with over ten years of experience in software development and technical project management, including requirement analysis, design, and development, and continuous cloud-technology solutions improvements.As a Senior Project Manager for Google Engineering, I enjoy working closely with Google teams, program managers, operations, and other stakeholders, to continually drive technology transformation through collaborative processes.When I worked as a Cloud Application Support Engineer, I led a team of developers and technical engineers in designing and implementations. In that role, I worked with the engineers and led program managers to create multiple tools that helped improve training, drive process efficiencies, and allowed the team to have full visibility of their work queues and KPIs, which resulted in improved customer service delivery.Prior to my roles at Google, I was a Technical Support Engineer for Ellie Mae Corporation, where I supported a team of junior analysts and supervised technical support operations that encompassed equipment installations, configurations, preventative maintenance, technical incident resolution, and the inspection of products for proper design and layout both virtually and in-person.From 2012 to 2017, I worked in the mortgage industry as both an underwriter and a team lead, analyzing client financial and market data and guiding team members to do the same, ultimately contributing to the growth of companies’ client base and revenue.As a business analyst and project manager for Wells Fargo and Charles Schwab, I gained deep insights into fraud operations and how to effectively monitor for, anticipate, and control financial risks related to banking and credit card transactions.Each day, I look forward to the challenges each day presents and find energy in working with others to ignite creativity that drives innovation to enhance teamwork and customer support, automate processes, and improve solutions for customers.

Experience

1. Senior Business Analyst Technical Program Manager

   Google

   May 2019 — Present · US

   Engage in the planning and execution of hardware and software development tools to help streamline workflow processes. Manage and enable users to cost-effectively launch their business jobs/experiments and features using Linux and resource symphony operating system software. Configure automation rules and business rules for government workflows and improved efficiency. Provide Machine learning (ML) compute service, by converging continuous process improvement (CPI) and ML scheduling infrastructure through deep user-driven engagement by converging continuous tooling process improvements.

Education

• Western Technical College

  Associate’s Degree, Computer Science

• Ohlone College

  Computer and Information Sciences and Support Services

• California State University - East Bay

  Accounting

Skills

• Direct Endorsement Senior Underwriter
• Business Development
• Integration
• Training
• Sharepoint
• Project Management
• Customer Service
• Technical Recruiting
• Strategy
• Program Management
• Business Analysis
• Requirements Analysis
• Software Project Management
• Crm
• Business Intelligence
• Marketing
• Sales
• Vendor Management
• Sdlc
• Databases
• Agile Methodologies
• Management