Shaun Walsh

Experience

1. Project Manager Ii

   NiCE

   Dec 2021 — Present

   Directed and managed project development and delivery from beginning to end. Set and continually managed project expectations with team members and stakeholders• Defined project scope, goals, and deliverables to support business objectives in collaboration with internal stakeholders as well as customers and partners• Developed project plans, diagrams, and communications documents• Estimated the resources and participants needed to achieve project goals. Negotiated with other department managers and implementation managers for the allocation of required staff• Identified and managed project dependencies and critical path• Planned and scheduled project timelines and milestones using appropriate tools. Tracked deliverables• Developed and delivered progress reports, proposals, requirements documentation, and presentations• Proactively managed changes in project scope, identified potential crises, and devised contingency plans• Built, developed, and grew any business relationships vital to the success of the project• Collected sign-off confirming the customer\'s agreement on project completion and \"acceptance\"• Conducted project post mortems and created a recommendations report in order to identify successful and unsuccessful project elements• Developed best practices and reusable tools for project execution and management

Skills

• First Aid
• Outlook
• Contract Management
• Team Building
• Contract Negotiation
• Selling
• Budgeting
• Business Planning
• Operations Management
• Security
• Supervisory Skills
• Facilities Management
• Sales Management
• Security Management
• Public Speaking
• Microsoft Word
• Pivotal Tracker
• Social Media Marketing
• Microsoft Excel
• Cpr Certified
• Social Media
• Constant Contact
• Peoplesoft
• Negotiation
• Staff Supervision
• Client Relations
• Account Management
• Customer Retention
• Customer Service
• Facilities Operations
• Microsoft Office
• Sales
• Titan
• Pivotal
• Budgets
• Pivotal Crm
• Customer Satisfaction
• New Business Development
• P&L
• Client Services