Wally Romero
Senior Manager, Resource Planning. Growth & Emerging Business at T-Mobile
- Role
- Senior Manager, Resource Planning T-mobile for Business at T-Mobile
- Location
- Albuquerque, NM, US
- LinkedIn followers
- 500 followers
About Wally Romero
Experienced Senior Manager with a demonstrated history of working in the telecommunications industry. Skilled in workforce management supporting T-Mobile for Business with Innovation responsibility supporting T-Mobile Team of Experts. System administration leadership and metrics reporting supporting Workforce Management, and Contact Centers. Strong operations professional graduated from The University of New
Experience
Senior Manager, Resource Planning T-mobile for Business
May 2022 — Present · Albuquerque, NM, US
Sole ownership of T-Mobile For Business Resource Planning Supporting Multiple Customer Experience Centers (6)Strategy guidance for External partners in multiple locations (8+)Support of performance and efficiency metrics of T-Mobile For Business Forecasting Process for Long Term to near Real Time needs (Internal and External) Leads a team of Managers and teams supporting T-Mobile For Business Segment
Education
The University of New Mexico
Accounting and Business/Management
1991 — 1993
Skills
- Project Planning
- Quality Assurance
- Gsm
- Cdma
- Gprs
- 3g
- Telecommunications
- Wireless
- Workforce Management
- Mobile Devices
- Management
- Call Centers
- Project Management
- 4g
- Program Management
- Leadership
- Contact Centers
- Customer Retention
- Vendor Management
- Umts
- Voip
- Customer Satisfaction
- Forecasting
- Cross-Functional Team Leadership
- Customer Experience
- Cellular Communications
- Lte
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