Walid R.
Senior Risk Manager @Amazon
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WORK HISTORY
Senior Risk Manager @Amazon
Berlin, DE
Program manage all Data Privacy, Privacy Contact Experience (PCX) related new product/feature launches and improvement initiatives end-to-end for CS worldwide- Responsible for operationalizing and maintaining Privacy process integritywithin Amazon\'s Consumer Vertical and Risk Management portfolio- Directly responsible for global operational readiness including system testing, training requirements, content development, post launch monitoring and business as usual governance- Partner with cross-disciplinary and cross-functional teams such as Customer Service Operations, Legal, and Technical teams to design and implement the program’s roadmap and technical requirements- Advocate for and drive continuous improvement opportunities to minimize risk of regulatory scrutiny whilst also striving for the best customer experience- Engage and influence stakeholders to gain consensus and align on prioritization of all efforts and dependencies which directly contribute to and influence the program
EDUCATION
Sadat Academy For Management Sciences
Bachelor's degree, Computer and Information Sciences and Support Services
ABOUT WALID R.
Almost 25 years of experience managing all aspects of customer service and contact centers within telecom operators & service providers. Launched and managed high value contact centers and dedicated back office teams with the needed processes and knowledge contents, to provide best in class customer service and experience. Expert at devising and deploying strategies with proven track record of achievements powered by leadership, teamwork, and keen focus on excellence in execution. Renown for overseeing expectations and manage uncertainty and drive operation and support functions to achieve targets. COPC Registered Coordinator, Business Process design, Service Excellence, Service Design, Call Center Development, Quality and Compliance.
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