Walid Mangal
Repair Technician @Samsonite
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WORK HISTORY
Repair Technician @Samsonite
London, GB
Samsonite Repair Studio February 2025 - Present-Delivered exceptional customer service, assisting clients with product inquiries, warranty claims, and technical support via face-to-face and online live chat channels-Diagnosed and expertly repaired suitcase components, including wheels, zippers, locks, and handles, maintaining Samsonite’s high-quality standards-Managed warranty assessments, efficiently processing eligible repairs and providing clear, customer-focused solutions-Advised customers on maintenance best practices to enhance the longevity of their Samsonite products-Represented Samsonite\'s values of innovation and excellence as a trusted brand ambassador
SKILLS
ABOUT WALID MANGAL
Experienced Supervisor with a demonstrated history of working in the retail industry…
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