Walid Wadan
Fixed Operations Manager @Stellantis
Toronto, CA
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WORK HISTORY
Mar 2025 — Present
Fixed Operations Manager @Stellantis
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CA
Developed KPI-Based performance structures to monitor team outputs, ensuring alignment with revenue goals and service excellence.• Enforced operational discipline and compliance through SOP standardization and periodic audits, maintaining corporate and principal benchmarks.• Championed customer satisfaction by leading initiatives measured via NPS and CSI, significantly improving brand loyalty and retention.
ABOUT WALID WADAN
Head of after sales operations focus on enhancing service processes, aligning daily…
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