Prashant Walia

About Prashant Walia

Experienced Global business and delivery leader with 20+ years of experience focused on…

Experience

1. Program and Delivery Director (Digital Operations and Platforms)

   Wipro

   Feb 2015 — Present

   Managed up to $200M in revenue through successfully leading 1700+ employees across 7 global service delivery centers, reporting to the SBU Head, and managing $55M in annual P&L to design and implement standardized processes, automate tools and technology to consistently improve customer satisfaction and increasing business efficiency and scalability Lead Customer Success and operations focusing on collaboration between Product, Engineering and Customer support Operations Lead Global Business services for large, internationally known technology provider overseeing sales support, global capacity for project management, and online marketing strategies for a household-name software program, consistently improving CSAT, efficiencies and productivity and reducing costs Implemented 800+ employee Global Business Service (GBS.) center for $8 Bn. internationally recognized clothing retailer managing Order to Cash, Finance and Accounts, Human Resources, Global Infrastructure Support, and Application Maintenance, through securing executive buy-in and deploying change management strategy, enhancing customer experience and reducing spend 25%- 50% Collaborate with global stakeholders to design and implement global Programs that created standardized customer processes and a sales and service rhythm across multiple divisions, resulting in increased efficiency of 40% Design, Set up and Deliver global programs involving onboarding of employees and infrastructure. Set up and Lead Global PMO, Governance rhythm, Design agenda and executive reporting. Control and improve performance metrics (including quality and CSAT) by setting up operations rigor, data visibility and analysis.

Skills

• Project Delivery
• Pre-Sales
• Process Management
• Change Management
• Outsourcing
• Business Development
• Service Delivery
• Transition Management
• Product Management
• Offshoring
• Process Consulting
• Consulting
• Employee Engagement
• Program Management
• Governance
• Cross-Functional Team Leadership
• Analytics
• Business Process Re-Engineering
• Bpo
• Process Excellence
• Performance Management
• Business Process
• Management
• P&L Management
• Business Strategy
• Business Intelligence
• Pmo
• Six Sigma
• Management Consulting
• Global Management
• Crm
• Vendor Management
• Team Management
• Operations Management
• Global Delivery
• Business Transformation
• Business Planning
• Strategy
• Business Process Improvement
• Manufacturing