Amit Walia

About Amit Walia

With over two decades of experience as an IT transformation executive, I’ve been fortunate to lead global teams in driving profitability, growth, and competitive advantage through strategic IT and operations transformation. My expertise spans business processes, IT infrastructure, and application development & maintenance (ADM)—key components of successful digital transformation initiatives.A significant part of my career has been dedicated to helping global enterprises establish, transition, and scale their Global Capability Centers (GCCs) in India, enabling them to drive operational efficiencies, innovation, and business transformation. I have successfully led seamless knowledge transfer, optimized cost structures, and the integration of high-performance teams that deliver measurable business value.I currently spearhead the Store in a Box/Agile Store offering at Capgemini, where I apply my extensive experience in global management, strategic planning, and operational excellence. My career has taken me across India, the UK, Canada, Australia, Sweden, Hungary, Switzerland, China, Mexico, and the United States, allowing me to develop a rich, cross-cultural perspective that informs my leadership style.I am deeply committed to driving revenue growth, improving margins, and delivering tangible business outcomes. My leadership style is characterized by calm decisiveness, a personable approach, and a strategic vision, with a touch of humor that keeps teams motivated and connected.I am known for my ability to blend corporate strategy with an entrepreneurial mindset, always striving to deliver innovative, out-of-the-box solutions. Core Competencies: • GCC Leadership & Expansion: Setup, Transition, and Growth of Global Capability Centers in India. • Strategic Account Management: Revenue Growth, Relationship Building, Retention Strategies. • Digital Transformation Leadership: Business Strategy, IT Infrastructure, ADM. • Complex Deal Structuring: Integrated IT Deals ($100M+ TCV), Multi-Service, Multi-Geo, Multi-Tech. • Executive Stakeholder Management: CXO-Level Engagement, Strategic Partnership Development. • Global Team Leadership: High-Performance, Multi-Cultural Teams, Talent Development. • Operational Excellence: Program & Delivery Ownership, P&L Management, Process Optimization. • Communication Excellence: Simplifying Complex Concepts, Cross-Functional Alignment. • Change Management: Driving Innovation, Agile Transformation, Continuous Improvement.

Experience

1. Vice President - C & Ca (Cloud & Custom Applications)

   Capgemini

   Jul 2024 — Present · Noida, IN

Education

• Delhi University

  Bachelor's degree, Economics & Political Science

  1995 — 1998

• Modern School Vasant Vihar (MSVV)

  Commerce, Accounts, Business Studies, Economics

  1983 — 1995

Skills

• Risk Management
• Team Management
• Customer Experience
• Contract Negotiation
• Customer Relations
• Transition Management
• Business Process Improvement
• Bpo
• Outsourcing
• Process Improvement
• Account Management
• Leadership Development
• Long-Term Customer Relationships
• Problem Solving
• Business Planning
• Operations Management
• Six Sigma
• Solution Development
• Leadership
• Call Center
• Transaction Processing
• Cross-Functional Team Leadership
• Strategic Partnerships
• Business Process Outsourcing (Bpo)
• Customer Relationship Management (Crm)
• Strategy
• IT Outsourcing
• Business Transformation
• Back Office
• Integration
• Customer Service
• Sales Management
• Crm
• People Management
• Consulting
• Service Delivery
• Business Analysis
• Global Delivery
• Management
• Key Account Management