Wale Ehinmidu
IT Support | Systems Administrator | Cloud Support | AWS | Azure | Security+ | Python | Splunk | AI | Terraform | PowerShell | Clearance Eligible
- Role
- Customer Success Manager at Wyndham Destinations
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Wale Ehinmidu
Senior Construction Project Manager with 10+ years of experience delivering commercial…
Experience
Customer Success Manager
Feb 2024 — Present · Alexandria, VA, US
Own the full customer lifecycle, ensuring retention and revenue growth across a diverse client base.• Conduct SaaS product demonstrations and training sessions to optimize user adoption.• Collaborate with internal teams (sales, product, engineering) to enhance customer satisfaction and drive renewals. • Utilize CRM data insights to identify upselling and cross-selling opportunities, increasing account value.• Monitor key performance metrics (NPS, churn, engagement) to proactively address client concerns.
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