Wakita S

About Wakita S

Dedicated Administrative Manager with 10+ years experience in the Government, Fitness, Banking, and Education Industries. Highly skilled at increasing customer satisfaction and expectations by making customer satisfaction a priority with specialization in cultivating a positive and pro-active environment which meets and exceeds company and client’s goals. I\'m a passionate and inquisitive HR professional driven by empowering employees with a deep interest in process improvement. Proven ability to align employee culture with organizational goals by developing, implementing and managing employee programs focused on engagement, development and process improvement.Experience includes applying a wide range of human resource management concepts, laws, policies, analytical and diagnostics techniques sufficient to resolving a wide range of issues, from recruiting to on-boarding, from performance management to professional development along with unemployment procedures encompassing customer interface and support, I\'ve developed those skills to help a organization move forward.I enjoyed teaching many different Group Fitness Formats and Personal Training.

Experience

1. HR Program Manager Lead Fitness Instructor

   Us Air Force Services

   Sep 2014 — Present

   Created a system that allowed easier management aspects of recruiting and hiring reducing hiring times by 30%. Managed contract provisions and invoices within less than a 1% error rate. Created and implemented procedures to monitor, track and document service effectiveness and success. Administered monthly training to 150+ Active Duty Personnel for the Fitness Improvement Program that facilitated the Installations physical training passing rates by 90%. Served as the subject matter expert to the President/Contract owner on administrative support program goals of the company to meet on a monthly basis that ensured all employees were properly trained, certified and knowledgeable within the area of instruction. Implemented marketing and public relations campaigns to ensure company opening were targeted towards a specific population to ensure the best candidates were interviewed. Conducted group and personal fitness training increasing customer base by 40 % for aerobic and strength classes. Coordinated, planned and executed a Fitness Aerobathon on a quarterly which increased the customer based by 30%​.*advertising, marketing, interviewing and hiring and on-boarding personnel, while maintaining the day to day operations of the program and personnel. p 2018 began as a government contractor conducting classes for active duty military in FIP (Fitness Improvement Program). This program monitors the progression of its participant’s and creates workouts to ensure improvement in the area’s required to successfully past the AF fitness assessment. Additionally create workouts that focuses on building strength, endurance and achieving the participants goals. Classes include FIP (PT 101), Spin, Bootcamp and Tone & Sculpt.

Education

• Troy University

  M.S.M., Human Resources Management/Personnel Administration, General