Wajid Ansari

About Wajid Ansari

Highly experienced professional with over 8+ years of diverse expertise across various financial industries. I have strong background in Credit, Cash and Collection. I have gained 8 years of experience in B2C Collection in Sales, B2B collection in Credit and Cash. A self-motivated and goal-oriented team player who thrives under pressure, efficiently managing multiple tasks within set deadlines.Additionally, expertise in third-party, first party debt collection in the U.S, specializing in sales and account management. Proficient in tracking assigned accounts, identifying outstanding debts, and planning effective strategies for debt recovery. Skilled in communicating with debtors to inquire about payment statuses and negotiating payment arrangements. Strong attention to detail, excellent negotiation skills, and a commitment to compliance and collection management.Responsibilities also include collecting outstanding debts from consumers and achieve collection target, processing payments, negotiation, collection of old charge off debt accounts, fresh accounts, payor broken accounts, refund accounts, resolving customer disputes, and maintaining accurate documentation of special payment arrangements.

Experience

1. Collections Specialist for Amex

   Firstsource

   Feb 2024 — Present · Mumbai, IN

   Account Management: Monitor and manage accounts receivable, ensuring timely collection of payments and accurate record-keeping of outstanding balances.Customer Communication: Engage with customers to discuss overdue accounts, offer payment plans, and resolve payment issues, while maintaining a professional and empathetic approach.Payment Processing: Handle the processing of payments, ensuring they are correctly applied to accounts, tracking payment schedules, and updating account statuses accordingly.Dispute Resolution: Address and resolve disputes or discrepancies related to invoices or payments, finding amicable solutions while adhering to company policies.Compliance and Documentation: Ensure all collection practices comply with relevant laws and regulations (such as the Fair Debt Collection Practices Act), maintain accurate and detailed documentation of all collection activities, and prepare reports on account statuses and collection efforts for management review.

Education

• University of Kashmir, Srinagar

  Bachelor of Commerce - BCom