Wajeeh Rehman
Technical Support Associate @SMG
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WORK HISTORY
Technical Support Associate @SMG
London, GB
Jira Service Management | ITSM | Client Support | DataDog- Built and managed the internal service desk on Jira Service Management for users- Handle 200+ support tickets monthly across incidents, service requests, and changes- Designed custom SLAs, workflows, request types, and customer portals- Implemented automation rules to streamline triage, assignment, and escalations- Working with major retailers (Morrisons, Tesco, Asda, Boots and more)- Created real-time dashboards and reporting widgets to monitor team performance
ABOUT WAJEEH REHMAN
Graduated with a Bachelor of Laws (LLB) from the University of Westminster, bringing a…
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