Waiz Murtuza Hashmi
Customer Service Specialist @airtel
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WORK HISTORY
Customer Service Specialist @airtel
Responded to inquiries, diagnosing technical problems, and offering solutions.· Assessed the severity of reported issues, categorizing them, and managing the resolution process.· Gathered relevant details from clients to understand and document the reported problem.· Analyzed existing documentation and knowledge base articles.· Identified and documented software bugs.· Offered insights to improve product features and usability.
EDUCATION
Durham College
Postgraduate Degree, Data Analytics
Jnec
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
Fleming College
Postgraduate Degree, Project Management
ABOUT WAIZ MURTUZA HASHMI
I’m a results-driven Business Analyst with over 2+ years of experience translating complex business goals into actionable technology solutions. My work bridges the gap between business needs and IT execution, ensuring that every project I lead delivers measurable value, efficiency, and user satisfaction.I specialize in requirements gathering, process mapping, and change management, supporting cross-functional teams through the entire project lifecycle—from analysis and documentation to UAT and post-implementation improvement. I’ve led projects valued at over $ developed more than 15 SOPs and workflows, and helped organizations achieve ROI gains of up to 15% through structured analysis and continuous improvement.My toolkit includes MS Office Suite, Visio, Power Automate, SharePoint, Teams, and SAP, which I use to design data-driven solutions and streamline business operations. I’m passionate about stakeholder collaboration, automation, and digital transformation, and thrive in fast-paced environments where analytical thinking meets practical problem-solving.I’m currently seeking opportunities where I can contribute to business transformation, process optimization, and technology-enabled change—helping organizations make better, data-backed decisions and deliver long-term value.
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