Wais Hossain
User Experience Designer
- Role
- Senior Ux Designer at Verizon
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Wais Hossain
Lover of all things Halloween, social psychology and storytelling through design. A UX Designer proud of the human-centered process.
Experience
Senior Ux Designer
Sep 2023 — Present
Senior UX designer with the Support and Troubleshooting team at Verizon. Working within our support products and services, building out and refining the customer experience across the Verizon ecosystem- Product + service design across our telcom ecosystem- Integration of AI and LLMs into our customer-facing services to decrease customer self-serve time- Future CX Verizon ideation, design, and user experience mapping- Refinement, detailing, and redesign of our existing Verizon support processes- Building out cross-platform, omnichannel end-to-end journeys and post-launch refinement- Design documentation, service blueprinting, detailed customer flows- UX research and testing
Education
Purdue University
Bachelor's degree, User Experience Design
2013 — 2017
Fishers High School
Honors Academic Diploma
2009 — 2013
Skills
- Programming
- Bodystorming
- Html
- Consulation
- Paper Prototyping
- Experience Prototyping
- Leadership Skills
- Rapid Prototyping
- Leadership
- Product Evaluation
- Brainstorming
- Time Management
- Usability Testing
- Cultural Probing
- Wireframing
- Social Media Blogging
- Codesign
- Object Oriented Programming
- Ethnography
- Human Computer Interaction
- Blogging
- Social Pscyhology
- Service Design
- Reliability
- Ideation
- User Experience Design
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