Waibhav Singh

Manager@American Express | RCSA | Risk | Operational Risk | Product | Cards | Strategy @Hero | IIM Indore

Role
Product Operations Manager at American Express
Location
Gurugram, IN
LinkedIn followers
500 followers

About Waibhav Singh

Highly motivated and results-driven professional with a strong background in strategy…

Experience

  1. Product Operations Manager

    American Express

    Oct 2021 — Present · Gurugram, IN

    Kabbage LOC: Evaluated and recommended internal controls to reduce risk, and ensure compliance with regulatory requirements Disputes: Analysed data for customers who disputed transaction with AMEX & suggested improvement for better customer experience Country Risk: Conducted annual refresh and published monthly reports for Country Risk project for Market Risk Oversight Team Complaint Management: Categorized new-product related description from unstructured data to identify issues in new products Smart Monitoring: Performed case reviews and regular maintenance of Key Risk indicators (KRIs) for various products and processes

Education

  • National Institute of Technology Durgapur

    Bachelor of Technology, Mechanical Engineering

  • Indian Institute of Management, Indore

    Master of Business Administration - MBA, Business Administration and Management, General

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Waibhav Singh — Product Operations Manager at American Express in Gurugram, IN | Unifers