Wahid Watley
Student at University of Cincinnati
- Role
- Service Desk Analyst at Encore Technologies
- Location
- Hamilton, OH, US
- LinkedIn followers
- 500 followers
About Wahid Watley
I\'m co-founding AG-X — A middleware that stops AI agents from failing the same way…
Experience
Service Desk Analyst
Dec 2024 — Present · Norwood, OH, US
Provide technical support to hospital and banking clients via phone, email, and chat, ensuring prompt issue resolution-Diagnose, troubleshoot, and resolve hardware, software, and network issues in a dual-desk help desk environment-Manage and document events, information, and service requests with accuracy and efficiency-Maintain a high standard of client satisfaction through clear communication, professionalism, and timely responses.
Education
University of Cincinnati - College of Education, Criminal Justice, and Human Services
Cyber security
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