Wahid Sayyed

About Wahid Sayyed

a) Experienced in leading teams and keeping them motivated b) Worked as a Customer care Executive (In-bond Process), Sales, Distributor and Technical coordinator. c) Experienced in Communicating via Calls or emails with Board of Directors, Clients, suppliers and etc. d) Handling Escalation with resolutions at the Front End itself. e) Good Knowledge in regards to MS office and other basic computer applications f) Making Reports on various topics as per the requirements g) Coordinating between the team and Board of Directors h) Experience in wholesale order of product, packaging, Distribution, managing chain of demand and supply on the e-commerce platform. i) Giving suggestions on Process update and System enhancement as a Team Leader j) Annual Performance discussions with the Board of directors on team as a Team Leader k) Monthly Performance discussions within the team one on one as a Team Leader

Experience

1. Senior Operations Analyst

   First Advantage

   Apr 2022 — Present · Mumbai, IN

   Working in CSE Team (Client Servicing – Customer Service) and achieving client satisfaction.\\\\n Coordinating with client (Tech Mahindra, BNP Paribas, Sharekhan, BNY Mellon, Mahindra and\\\\nMahindra Finance) via calls and mails for all queries.\\\\n Handling First Level Escalation with resolutions at the Front End itself.\\\\n Monitoring Daily Productivity and Quality Reports to understand the improvement, growth and\\\\nexpansion of process.\\\\n Coordinating with different teams (Employment team, Education team, PI, Reports, etc) for the\\\\ncompletion of client case/work via emails or calls internally.\\\\n Coordinating with candidates via emails or calls to confirm the details or to get the required details.\\\\n Making progress and performance reports of the clients.\\\\n Given Suggestion on to update the process and System Enhancement\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• University of Mumbai

  Bachelor's degree, Business/Commerce, General

  2016 — 2019