Waheed Subhani
Chief Innovation Officer @Trxnow
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WORK HISTORY
Chief Innovation Officer @Trxnow
As the Chief Innovation Officer at TrxNow, I lead the charge in leveraging advanced AI technologies to transform our service delivery model. I spearhead the development and integration of innovative solutions, with a strong focus on enhancing operational efficiency and reducing reliance on traditional call center processes. Key responsibilities include: AI Team Leadership: Built and manage a high-performing AI team by sourcing top talent and overseeing their daily tasks, ensuring alignment with organizational goals. AI Vision: Study, research and understand the rapidly growing AI Technosphere to create AI automated solutions that increase productivity and profitability though intelligent automation Project Management: Set project objectives, timelines, and oversee the development cycle for AI-driven initiatives, including our cutting-edge AI Voice Agent that has successfully reduced human call center agent phone time by 20%. Strategic Innovation: Develop and implement strategic plans that align with TrxNow’s vision for operational excellence, driving the adoption of AI technologies across our service offerings. Performance Optimization: Analyze operational metrics and implement improvements to enhance service delivery, quality, and cost-effectiveness.
EDUCATION
York University
Business, Marketing, Economics
SKILLS
ABOUT WAHEED SUBHANI
It Always Seems Impossible Until It Is Done
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