Waheed Lalzada
IT Service Help Desk and Field Service
- Role
- Technical Systems Analyst Epic System Deployment & Digital Workplace Service at Kaleida Health
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Waheed Lalzada
Professional Skills & Technical ExpertiseIT Service Management (ITSM)| NOC & Help Desk Operations | Data Center & Cloud Infrastructure (Azure, AWS, VMware)| Network Administration & Troubleshooting | ITIL Framework | Microsoft 365 & Endpoint Management (Intune, SCCM, Entra)| System Monitoring & Automation (Python, PowerShell)| Incident, Problem & Change Management | ServiceNow Ticketing | Team Leadership & Performance Optimization | Customer Support Excellence
Experience
Technical Systems Analyst Epic System Deployment & Digital Workplace Service
Oct 2025 — Present · Buffalo, NY, US
Epic implementation and deployment, providing technical support during critical rollout phases and ensuring system stability in healthcare and business environments. My expertise also includes supporting modern workplace technologies such as Microsoft 365, endpoint systems, and enterprise applications.
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