Waheed al Yosfi
Customer Manager @DEKRA
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WORK HISTORY
Customer Manager @DEKRA
EDUCATION
Nürtingen-Geislingen University (HfWU)
Master of Science - MS, Automobil- und Mobilitätsmanagement
Pforzheim University
Bachelor of Applied Science - BASc, Marketing
Aleppo University
Bachelor of Applied Science - BASc, Business, Management, Marketing, and Related Support Services
ABOUT WAHEED AL YOSFI
Customer Manager specializing in IT and mobility service environments across Germany, Switzerland, and Austria. Expertise in IT requirements analysis, digital transformation initiatives, and project coordination within highly regulated technical domains. Strong background in IT-driven process optimization, stakeholder management, and structured requirement management.Proven experience in capturing, analyzing, and documenting IT and business requirements, translating organizational and regulatory needs into scalable IT and process solutions, and initiating and coordinating projects for the implementation of new hardware and software technologies. Extensive experience in process optimization, digitalization initiatives, and the introduction of new technical solutions across cross-functional business units.Deep understanding of regulatory compliance, quality governance, and service delivery standards within mobility and industrial service organizations, supported by a strong background in automotive and manufacturing environments.Structured, solution-oriented, and team-driven, driven by operational excellence, continuous improvement, and sustainable value creation across complex technical environments.
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