Thomas Wagstaff
Business Analyst - Adobe
- Role
- Business Analyst at Adobe
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Thomas Wagstaff
Data is what drives me, coincidentally it also drives the world. Having spend the past…
Experience
Business Analyst
Jul 2022 — Present · Lehi, UT, US
Create and manage dataflows to monitor customer experience case volume- Create, manage and update Multiple NLP Models to help find trends in case types- Collaborate with product and Engineering teams to make changes and updates in Adobe Ecosystem products based on insights gathered from case attribution- Track impacts to customer call volume from new product releases and updates - Construct dashboards and monthly readouts for Key Stakeholders and directors to ultimately drive a better customer focused experience
Education
Brigham Young University - Idaho
Bachelor of Business Administration - BBA, Business analytics
2018
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