Bill Frazier

About Bill Frazier

Solutions Professional | Digital Transformation | Customer Engagement | Strategic FuturesAward-winning solutions expert with extensive experience in customer engagement, digital transformation, and strategic futures planning. I help organizations thrive in today’s dynamic marketplace by crafting innovative, results-driven strategies across all channels—social, voice, digital, and AI-powered applications. My focus is on optimizing omnichannel sales and support with AI-driven employee enablement, intelligent chatbots, and workflow automation.I excel at leading high-performing teams of strategic thinkers to deliver practical solutions aligned with business goals. Partnering closely with C-level executives, I ensure technology initiatives drive measurable ROI and foster seamless collaboration between clients and delivery teams. I also leverage grassroots insights from employees to validate and refine strategies.My technical expertise includes contact center modernization (Amazon Connect, hosted VoIP), Salesforce ecosystems (Industry Clouds, Sales, Service, Marketing Clouds), and AI tools like Agentforce.Clients I’ve partnered with include: Healthways, Bridgestone, Hilton Hotels, University of Kentucky Medical Center, HCA, Brother International, FedEx, Asurion, Nissan, Caterpillar, BMW, GM, Toyota, and the U.S. Department of Defense.I bring deep expertise in contact center modernization, including Amazon Connect and hosted VoIP solutions. My Salesforce focus spans Industry Clouds, Sales Cloud, and Service Cloud, & Marketing Cloud with specialized knowledge in AI tools such as Agentforce.Notable clients include:Healthways, Bridgestone USA, OnLife Health, Hilton Hotels, University of Kentucky Medical Center, HCA, Brother International, FedEx, Asurion (global), Nissan, Caterpillar, BMW, GM, Toyota, and the U.S. Department of Defense

Experience

1. Lieutenant Colonel & Headquarters Commandant

   Tennessee State Guard

   Jan 2016 — Present · Nashville, TN, US

   LTC, Commandant Headquarters (HHC) The purpose of the Tennessee State Guard is to provide a professional complement of personnel to support the State mission of the Tennessee National Guard, by assisting the Tennessee Army National Guard as a force multiplier, and at the direction of the Adjutant General, to assist civil authorities with disaster relief, humanitarian causes, ceremonial service, religious and medical support for the well-being and safety of the citizenry of Tennessee.Currently we have members deployed to the Joint Operations Center and to East TN in support of the Hurricane floods. It\'s hard work, please keep them in your thoughts.

Education

• Christian Brothers University

  Masters, Telecommunications, MIS

  1994 — 1997

Skills

• Managed Services
• Integration
• Genesys
• Sales Process
• Customer Relationship Management (Crm)
• Direct Sales
• Mobile Devices
• Sales Operations
• Professional Services
• Account Management
• Go-to-Market Strategy
• Selling
• Telephony
• Voip
• Telecommunications
• Channel Partners
• Management
• Call Center
• Pre-Sales
• Acd
• Enterprise Software
• Sales Management
• Consulting
• Unified Communications
• Strategic Partnerships
• Crm
• Salesforce.com
• Contact Centers
• Outsourcing
• Solution Selling
• Voice Over Ip (Voip)
• Sales
• Avaya
• Saas
• Sip
• Product Management
• Workforce Management
• Call Centers
• Business Development
• Software as a Service (Saas)