Wafa Alfatesh

About Wafa Alfatesh

About Me I’m Wafa, a results-driven leader with a background in engineering and program management. I’m passionate about solving complex problems, driving team collaboration, and delivering impactful outcomes. My experience spans technical and strategic domains, giving me a unique perspective on how to align business goals with user needs.At Five9, an industry-leading provider of cloud contact center solutions, I collaborate with Product and Engineering teams to drive alignment, scale Agile practices, and deliver high-priority initiatives. My focus is on improving predictability, fostering collaboration, and empowering teams to build solutions that create exceptional customer experiences.What I BringCustomer-Centric Mindset: Skilled at identifying user needs, defining clear goals, and ensuring teams deliver value.Strategic Leadership: Experience in aligning cross-functional teams, scaling Agile practices, and driving high-impact initiatives.Data-Driven Decision-Making: Expertise in analytics and visualization tools like Python, R, Tableau, SQL, and JIRA to inform strategies and optimize performance.Execution Excellence: Proven success in managing complex projects, improving processes, and ensuring delivery of high-quality results. Let’s ConnectI’m always eager to connect with like-minded professionals to share ideas and collaborate on impactful projects. Let’s find ways to innovate, inspire, and make a difference together!

Experience

1. Service Delivery Manager

   Five9

   Jul 2025 — Present

Education

• Saint Mary's College of California

  Master of Business Administration - MBA

  2018 — 2020

• General Assembly

  Python Bootcamp, Python

  2020 — 2020

• University of Arizona

  Bachelor of Science - BS, Chemical Engineering

  2010 — 2014