Wael al Kinani
Mint House By Kasa
- Role
- Operations Manager at Kasa
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Wael al Kinani
As an Operations Manager at Mint House by Kasa Dallas Downtown, I specialize in bridging the gap between luxury hospitality standards and the tech-driven efficiency of the modern apart-hotel sector. I am a Transition and SOP Expert dedicated to creating order through standardized workflows, having successfully authored and implemented comprehensive SOPs that align Housekeeping, Front-of-House, and Back-of-House teams with our Reservations and Sales strategies. My leadership focus is on eliminating operational friction and training high-performing teams to deliver a seamless guest experience that is both scalable and high-touch.
Experience
Operations Manager
Jan 2026 — Present · Dallas, TX, US
Leading end-to-end operations for Mint House by Kasa Dallas Downtown, a premier Apart-Hotel destination. I bridge the gap between high-level sales strategy and day-to-day guest excellence through rigorous SOP development and cross-functional leadership.Operational Transition & Standardization: Acting as the primary Transition Expert to audit and refine workflows. Developed and implemented comprehensive SOPs that standardized service delivery across Housekeeping and Front/Back of House (FOH/BOH).Cross-Functional Synergy: Partnering closely with the Reservations and Sales teams to optimize occupancy rates and ensure guest requirements are flawlessly communicated to the floor staff.Staff Leadership: Directly managing a multi-disciplinary team, including Housekeeping, Guest Services, and Facilities, focusing on training excellence and performance retention.Workflow Optimization: Reduced operational friction by introducing digitized communication tools between BOH and the front office, resulting in faster room turnover and improved guest satisfaction scores.P&L & Resource Management: Overseeing vendor contracts and labor costs to maintain high standards of \"Kasa-style\" hospitality while maximizing GOP.
Education
Zero To Mastery Academy
Computer Programming
Champions School of Real Estate
MLO, Mortgage Finance
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