Wadih Saad
Business Analytics and Information Technology
- Role
- Helpline Specialist at Exponent
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Wadih Saad
Rutgers Business School graduate with a degree in Business Analytics and Information…
Experience
Helpline Specialist
Jan 2025 — Present · Menlo Park, CA, US
Communicated with a high volume of clients via phone, chat, and email to support in troubleshooting wearable healthtechnology for user research studies.• Responded promptly to participant emails and managed incoming communications, providing comprehensive support.• Frequently updated a compliance tracking sheet to ensure accurate records of participant status and protocol adherence.• Translated user feedback into actionable insights for cross-functional teams, enhancing service delivery and client satisfaction.
Education
North Brunswick Township High School
High School Diploma
2017 — 2021
ACT - American College of Thessaloniki
Study Abroad
2024 — 2024
Rutgers Business School
Bachelor of Science - BS
2021 — 2025
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