Pankaj Wadhwa

About Pankaj Wadhwa

I bring a governance lens to business and transformation—focusing on execution discipline, decision quality, and sustainable performance at scale.With 20+ years of experience across insurance, BFSI, telecom, manufacturing, pharma and, services, I have worked at the intersection of business leadership, enterprise transformation, and human capital systems in regulated environments.Currently, I lead Non-Agency Channels Cr) in a leading health insurance organisation, with responsibility for performance, retention, and operational oversight across a 300+ member team. My work centres on balancing growth with execution discipline, customer trust, and predictable outcomes.Across my career, I have- Strengthened execution frameworks to improve accountability and delivery predictability- Enhanced process governance and decision velocity in complex environments- Led large-scale transformation initiatives with a focus on continuity and risk management- Built leadership and succession systems aligned to long-term organisational resilience. Increasingly, my work and writing explore a central question:How do decisions at the top shape execution, culture, and risk across the organisation?I am the author of the Amazon bestselling book Not Long Back and write regularly on governance, systems thinking, culture risk, and sustainable performance.

Experience

1. Head Non-agency Channels Health Insurance

   Health Insurance Care

   Jan 2026 — Present · Gurugram, IN

   Leading Non-Agency renewal channels across a Cr portfolio, balancing growth, retention, and customer outcomes in a regulated environment• Leading a 300+ member organisation across sales, operations, and support functions• Driving performance through channel strategy, process optimisation, and data-led execution• Leading flagship leadership development initiatives aligned to business and culture priorities

Education

• Indian Society for Training & Development (ISTD)

  Diploma in Training and Development, Training and Developement

• Center For Creative Leadership

  Level Up 4 Leaders, Organizational Leadership

• Ken Blanchard Companies

  Legendary Service, Customer Service Management

  2012

• North Maharashtra University

  B. Pharmacy, Pharmacy

• University of Oxford

  Artificial Intelligence and Business Analytics, Artificial Intelligence

• XLRI Jamshedpur

  Strategic Performance Management, Performance Management

• DOOR Training and Consulting India

  Consultative Sales Process, Selling Skills and Sales Operations

  2005

• Lumina learning, UK

  Lumina Learning, Psychometrics and Quantitative Psychology

  2012

• InsideOut Developement

  Inside out Coaching, Coaching

• Ken Blanchard Companies

  Certified Trainer on Situational Leadership II family of products, Organizational Leadership

  2010

Skills

• Employee Engagement
• Key Account Management
• Team Management
• Business Development
• Instructional Design
• Leadership
• Talent Management
• Learning Management
• Sales Management
• Training Delivery
• Performance Management
• Employee Training
• Start-Ups
• Strategy
• Training Needs Analysis
• Management
• Train the Trainer
• Leadership Development
• Program Management
• Soft Skills
• Consulting
• Vendor Management
• Organizational Development
• Change Management
• Training
• Team Leadership
• Customer Relationship Management (Crm)
• Coaching