Harish Wadhwa

About Harish Wadhwa

As a business-savvy analytics and data science leader with over 13 years of experience, I specialize in blending GenAI, agentic AI, and advanced analytics to drive measurable business outcomes. I currently lead data science and consulting engagements at Mastercard, delivering scalable solutions across retail, BFSI, eCommerce, and payments. My work spans customer loyalty, pricing, personalization, diagnostics, and product innovation—backed by hands-on expertise in big data and GenAI tooling like LangChain, OpenAI, HuggingFace, LangGraph, and Databricks.A strong believer in applied innovation, I recently led the design and rollout of a Customer Success Agentic AI chatbot and helped productize multiple enterprise solutions that now contribute millions in recurring revenue. I also drive operational excellence and capability building—designing technical training programs, scaling hiring processes, and mentoring high-performing analytics teams.My goal is to continue taking on leadership roles in data-first B2C or B2B2C organizations, where I can help shape AI strategy, build high-impact teams, and drive digital transformation with data as the core lever. Specialties:Agentic AI, GenAI Strategy, Customer Analytics, Loyalty & Pricing, Big Data Consulting, Data Productization, AI-Powered Automation, NLP, Deep Learning, Spark, Pyspark, Langchain, LangGraph, MLFlow, Airflow, Tableau, Power BI, R&D Delivery, BD Enablement, Thought Leadership

Experience

1. Managing Consultant

   Mastercard

   Mar 2022 — Present · Mumbai, IN

   Key Responsibilities & Achievements:• Leading delivery of analytics solutions across retail, BFSI, and payments, managing a 15-member team.• Spearheading the design and rollout of a Customer Success Agentic AI chatbot, currently progressing toward production.• Designed analytics for customer persona creation, loyalty uplift, pricing elasticity, and EMOB diagnostics across card portfolios.• Co-led Mastercard’s diagnostic & recommender platform rollout to banks—awarded Mastercard CEO Award; • Program-managed quarterly analytics for 30+ Indian banks, integrating sales, delivery, and account management teams.• Developed custom segmentation and targeting for an African retailer, improving campaign effectiveness by 45%.• Operationalized analytics recruitment across India, slashing hiring TAT from 2 months to 14 days.• Trained 400+ employees on Pyspark & ML, and launched internal Transformer AI training under #TenDaysToTransformers.• Filed 2 cyber analytics patents; drove analytics excellence across global Mastercard teams.

Education

• Vellore Institute of Technology

  Engineer's Degree, Electrical, Electronic and Communications Engineering Technology/Technician

  2006 — 2010

• Esdes Business School

  Finance, General

Skills

• Microsoft Office
• Javascript
• Managerial Finance
• Management
• International Business Development
• Ajax
• Microsoft Word
• J2ee Web Services
• Sql
• Web Development
• Business Analysis
• Technology Integration
• Digital Transformation
• Core Java
• Web Design
• Business Strategy
• Microsoft Excel
• Financial Reporting
• Html
• Customer Service
• Java Enterprise Edition
• Enterprise Architecture
• Yoga
• Project Planning
• Dcf Valuation