Wade Norman

About Wade Norman

At my core, I love helping and serving others. This innate desire led me to earn a Bachelor of Science in Hospitality Management from the University of Nevada, Las Vegas. I have over 8 years of customer service and leadership experience with the biggest names in hospitality, such as The Walt Disney Company and Four Seasons Hotels & Resorts. Despite having ventured out of the hospitality industry, customer service and client satisfaction remain my top priority and have become second nature. In my time at Better Mortgage, the number one startup on LinkedIn for two years in a row, I honed my sales and customer service technique to rank among the top 10% of Account Managers in the company. From day one, I consistently exceeded sales quotas. I thrive by simplifying the sales process, connecting with my clients, understanding their goals and priorities, objection handling, creating a sense of urgency, de-escalation through emotional intelligence and ultimately closing the sale. Additionally, I have led shadowing sessions and mentored new Account Managers, which has been incredibly meaningful and fulfilling for me.I thoroughly enjoy problem-solving, both individually and with a team. I am a team player and consistently look for opportunities to celebrate and recognize my teammates\' amazing work. I am in competition with no one except who I was yesterday. I aim to be at least 1% better each day, a mentality I adopted from James Clear’s Atomic Habits, and I encourage my team to do the same.

Experience

1. Guest Experience Lead

   lululemon

   Sep 2023 — Present · Las Vegas, NV, US

Education

• University of Nevada-Las Vegas

  Bachelor's degree, Hospitality Administration/Management

  2011