Wade Kelly
Sr, Cyber Security Enterprise Customer Success Manager @Hush Cyber Security
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WORK HISTORY
Sr, Cyber Security Enterprise Customer Success Manager @Hush Cyber Security
Atlanta, GA, US
Summary:Experienced professional with 5+ years in leading customer-facing teams in account management, client success, and sales with a track record of managing over $20 million in annual recurring revenue. Skilled in optimizing key metrics, expanding revenue, and providing global network security policy management support for international enterprise customers.Work Experience:Led teams of client support specialists and managed the effectiveness of the team in coordination with the manager of client supportTracked and optimized key metrics including Time to Value, POC velocity, account configuration paceCoached CSMs to actively identify upsell and cross-sell opportunitiesProvided global network security policy management support for international enterprise customers in various countriesFocused on onboarding, coordination, deployment, risk profile customization, optimization, and audit & complianceServed clients consisting of top-level executives in information technology and cybersecurity teams
EDUCATION
Florida A&M University
Bachelor of Science IT Major
ABOUT WADE KELLY
Sr. Cyber Security Enterprise Customer Success Manager
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