Waconda C.
Advanced Medical Support Assistant @U.S. Department of Veterans Affairs
Chicago, IL, US
EMAILS
MOBILE NUMBERS
+13•••••••31
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WORK HISTORY
Jan 2024 — Present
Advanced Medical Support Assistant @U.S. Department of Veterans Affairs
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EDUCATION
2010 — 2011
National Louis University
Bachelor's Degree
2023
Eastern Gateway Community College
Associate's degree
2024
Generations College
Associate of Science - AS
SKILLS
AcssNetwork TroubleshootingMobile ApplicationsLeadershipDecision-MakingWireless TechnologiesGeneral Office SkillsMobile Device ManagementEmerging TechnologiesData AnalysisEntry Level SalesSkilled Multi-TaskerCustomer LoyaltyMicrosoft ExcelMicrosoft OfficeBakingEscalations ManagementLinuxCustomer EngagementCookingHardware DiagnosticsCustomer InsightCustomer SatisfactionDeductive ReasoningFirst Call ResoultionManagementTechnical SupportKnowledge-Hungry LearnerStrategic PlanningCall CentersBmc Remedy Ticketing SystemMicrosoft WordRetailTeam LeadershipCustomer RetentionCash RegisterCustomer ServiceCustomer ExperienceCash HandlingEscalation Resolution
ABOUT WACONDA C.
Advanced Medical Support Assistant | I love what I do. This work isn’t just what I do—it’s who I am. I serve with grace and consistency. I lead with empathy and purpose. Because true service starts within.
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