Glenn Hedrick

About Glenn Hedrick

Senior Program Director in FinTech with a 20+ year foundation in military leadership, now driving large-scale programs at Fiserv in the areas of digital payments, core banking, and enterprise transformation. I specialize in leading cross-functional teams, delivering high-impact technology programs, and aligning strategic initiatives with business outcomes.Previously, I led teams of 500+ in high-stakes intelligence and operations environments, building scalable systems, fostering data-driven decision-making, and executing mission-critical programs. That foundation now fuels my ability to manage complex portfolios, guide senior stakeholders, and deliver results in the rapidly evolving FinTech space.Known for high energy, operational discipline, and people-first leadership, I build high-performing teams and streamline delivery through clear communication, process refinement, and technology enablement.Currently focused on expanding my impact in FinTech and payments, with the goal of earning a VP role where I can scale innovation, strengthen delivery, and drive industry-shaping results.

Experience

1. Senior Program Director, Issuer Solutions

   Fiserv

   Jan 2025 — Present · Omaha, NE, US

   Leads and manages large-scale, complex enterprise programs within Issuer Solutions, driving the successful delivery of initiatives across digital payments, core banking platforms, and client onboarding.Oversees multi-functional project teams to deliver on time, on budget, and in alignment with strategic goals• Drives business optimization and process transformation across key issuer platforms• Manages large budgets and ensures transparency through performance tracking and stakeholder communications• Builds trust with Fortune 500 clients and internal executives through strategic guidance, delivery assurance, and change management. • Key Focus Areas: FinTech transformation Core banking and account processing (deposits, payments, withdrawals) Project governance, compliance reporting, and risk mitigation Executive-level stakeholder alignment and team leadership

Education

• Joint Chiefs of Staff

  Graduate

• U.S. Army Command and General Staff College

  Graduate

• Embry-Riddle Aeronautical University

  Master's degree

• Defense Acquisition University

  Graduate

• Joint Forces Staff College, National Defense University

  Graduate

• Campbell University

  Bachelor of Science (B.S.)

• National Intelligence University

  Master's degree

• The United States Army War College

  Graduate