Doug Edens

Senior Vice President of Claims Operations @Eberl Claims Service

Springfield-Branson, MO, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2008 — Present

Senior Vice President of Claims Operations @Eberl Claims Service

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I lead a high-performing business unit of 400 to over professionals, managing national claims operations spanning property, auto, and liability. I’m responsible for aligning operational strategy with service delivery, overseeing key metrics including SLAs and KPIs, and supporting both carrier partnerships and internal performance goals. I also champion innovation across Eberl’s offerings - including service models like FLEX Repair and e360 - to drive efficiency and responsiveness across the claim lifecycle.

EDUCATION

N/A

Missouri State University

Bachelor of Science - BS

ABOUT DOUG EDENS

As a 5th-generation Southwest Missouri native and a 3rd-generation U.S. Navy Veteran, my…

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