Alan Wilder
- Role
- Sr Manager - Global Collaboration, Customer Success at Cisco
- Location
- Littleton, CO, US
- LinkedIn followers
- 500 followers
Experience
Sr Manager - Global Collaboration, Customer Success
Jul 2019 — Present
Responsible for assisting in the transformation of the Cisco Cloud Collaboration Customer Success organization into a world class, customer focused, adoption and growth resource supporting Cisco’s global community of end customers across WebEx offerings. Leveraging Digital Marketing experience to influence end user adoption of collaboration solutions. Strategic leadership position supporting Small to Medium Business (SMB) segment for Cisco’s SaaS Collaboration solutions with integral focus on modern Contact Center standards.
Skills
- Community Management
- Sporting Goods
- Multi-Channel Retail
- Management
- Strategy
- Retail Category Management
- Customer Experience
- Customer Insight
- Call Center
- Quality Management
- Digital Marketing
- Team Building
- Call Centers
- Management Consulting
- Consumer Products
- Social Media Marketing
- Customer Experience Management
- Social Media
- Retail Marketing
- Strategic Planning
- Project Planning
- Customer Service
- Business Analysis
- Omniture
- Contact Centers
- Retail
- Media Analysis
- Marketing
- Marketing Strategy
- Customer Satisfaction Analysis
- Online Marketing
- E-Commerce
- Leadership
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