Vyom Sharma
Assisting Tech Enterprises & B2B Agencies Eliminate 30-40% Lead Waste | Secured Audit/Enrichment | Peepal Data
- Role
- Head - Customer Success at Peepal Data
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Vyom Sharma
Customer Success and Account Management professional with 10+ years of experience in a B2B SaaS environment, driving customer adoption, retention, and revenue expansion along with vendor and client coordination.Previously served as Sales and Operations Consultant at Techconnectr for 6 years, managing their marketplace, creating campaigns, and coordinating vendor delivery. Led quality teams where I designed data pipelines, implemented quality standards, and applied analytics to transform raw datasets into actionable intelligence.Current Role: Head of Customer Success at Peepal Data - leading onboarding, retention, and upsell teams while optimizing NRR, CSAT/NPS, and customer health metrics.Core Expertise: customer success frameworks, Vendor lead auditing, data pipeline design, quality assurance, marketplace operations, and Sales.Let\'s connect if you\'re facing challenges with vendor lead quality or enrichment.
Experience
Head - Customer Success
Jul 2025 — Present
Leads and scales the customer success function, including onboarding, adoption, retention, and upsell teams. Defines strategy for churn reduction, NRR (net revenue retention), CSAT/NPS, and customer health metrics.Manages team hiring, coaching, performance reviews, and career development. Collaborates with sales, marketing, and support to align success initiatives with company goals.Reports regularly to senior leadership on retention, expansion, and satisfaction KPIs.
Education
Savitribai Phule Pune University
Bachelor of Commerce (B.Com.)
2004 — 2007
Savitribai Phule Pune University
Business Studies
2004 — 2007
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