Valeria Ofarrill
Customer Success Manager @Brandwatch
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WORK HISTORY
Customer Success Manager @Brandwatch
San Francisco, CA, US
Primary point of contact, internal advocate, and strategic advisor for a portfolio of diverse and high-value accounts. I take charge of onboarding, fostering adoption through project management, steering renewals, and conducting frequent check-ins via QBRs, MYRs, EOY Reviews, discovery calls, and monthly syncs. I work closely with AMs, PMs (Product Managers), and GTM to enhance customer experience (with the use of AI too). These efforts result in robust product adoption and sustainable account growth.
EDUCATION
The University of Texas at Austin
Bachelor of Arts - BA, International Relations
Boğaziçi University
Bachelor's degree
Technical University of Munich
Master of Science - MS, Project Management
ABOUT VALERIA OFARRILL
Empowering businesses to implement tools that increase collaboration, productivity, and ease Over 6 years in customer success, sales, and project management I help users integrate SaaS to create and achieve goals in an ever-changing world Want to connect on customer success? DMs and invites are welcome
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